Shipping Policy

This Shipping Policy applies to orders placed on www.bestypromoeu.com operated by BESTY PROMO (“we”, “us”, “our”).

Seller: BESTY PROMO
Registered address: No. 58 Zhenxing Road, Jindu Town, Zhaoqing City, Guangdong Province, China
Support: [email protected]
Sales: [email protected]

1. Where we ship

We ship custom promotional products to customers in the European Union and to other destinations available at checkout. If a destination cannot be selected at checkout, we do not currently ship there.

2. Free shipping

Standard shipping is free on all qualifying orders placed on this website. Shipping costs shown as free at checkout reflect this policy.

Rush / expedited production or delivery (if offered on a product page or at checkout) is an optional paid upgrade and is charged separately.

3. Production time

Most items are made to order. Production usually starts after:

• you approve the free digital proof (where required), and
• payment is confirmed.

Lead times shown on product pages are estimates in calendar days unless stated otherwise. They do not include transit time after the order leaves our facility.

4. Delivery / transit

Transit times vary by destination and carrier. We will share tracking information when it becomes available. Delays may occur due to customs, peak seasons, or carrier disruptions outside our control.

5. Cross-border import VAT, duties and fees

We are a company established in China selling to customers in the European Union and elsewhere. Depending on the destination country, order value and local customs rules, import VAT, duties or handling fees may apply when goods enter your country.

These charges (if any) are typically collected by the carrier or customs authority. They may not appear as a tax line in our checkout. Our checkout tax line may show €0.00 depending on current site tax settings.

If you need a commercial invoice for customs, email [email protected] after ordering and include your order number.

6. Address accuracy

Please ensure your shipping address, contact name and phone number (if requested) are correct. Delays, returns or failed delivery caused by incorrect or incomplete details may incur extra costs or require a new shipment at your expense.

7. Contact

Questions about shipping: [email protected]. We aim to reply within 12 hours on business days.