Privacy Policy

This Privacy Policy explains how BESTY PROMO (“we”, “us”, “our”), trading via www.bestypromoeu.com, collects, uses and protects personal data when you use our website and services.

We are a company established in China selling promotional products to customers in the European Union and other regions.

Data controller: BESTY PROMO
Registered address: No. 58 Zhenxing Road, Jindu Town, Zhaoqing City, Guangdong Province, China
Privacy contact: [email protected]

1. What we collect

• Identity and contact data — name, email, phone (if provided), company, shipping and billing address
• Order and payment-related data — order contents, amounts, PayPal transaction references (we do not store full card numbers)
• Account or enquiry data — if you contact us, request a quote, free mockup, or partner/wholesale inquiry
• Technical and usage data — IP address via hosting/CDN, browser type, pages viewed, when allowed by your cookie choices
• Marketing preferences — if you subscribe to our emails

2. Cookies

We use:

• Necessary cookies / local storage — cart, checkout, security and consent choice. Required to run the shop.
• Analytics & advertising (only with your consent) — for example Google Analytics 4 and Meta Pixel, plus first-party visit logging for attribution. You can accept, reject or change this via our cookie banner.

3. Purposes and legal bases (GDPR)

• Contract — to process orders, proofs, delivery and customer support
• Legitimate interests — to secure the site, prevent fraud and improve our services (balanced against your rights)
• Consent — for non-essential cookies/analytics and marketing emails (you may withdraw anytime)
• Legal obligation — where we must keep records for tax or accounting rules that apply to us

4. Sharing

We may share data with processors who help us operate the shop, including payment (PayPal), email delivery (e.g. Resend), hosting/CDN (e.g. Cloudflare), and analytics providers if you consented. We do not sell your personal data.

5. International transfers

As a seller established in China and when using global providers, data may be processed outside the EEA. Where required, we rely on appropriate safeguards (such as Standard Contractual Clauses) or your consent for specific tools.

6. Retention

We keep order and enquiry records as long as needed for the contract, disputes and legal/accounting requirements. Marketing contacts are kept until you unsubscribe. Analytics data follows the retention settings of those tools.

7. Your rights

If GDPR applies to you, you may request access, rectification, erasure, restriction, portability and objection to certain processing, and you may withdraw consent. You may lodge a complaint with your local supervisory authority in the EU/EEA.

Contact us at [email protected] to exercise your rights. We aim to reply within 12 hours on business days.

8. Updates

We may update this policy from time to time. The version on this page is the current one.